Delivery & Returns

We take the hassle out of ordering footwear online. We understand it's hard to get it right first time and not all of our feet are the same. We have tried to make our delivery, returns and exchanges as simple and easy as possible.

Oh and did we mention? FREE POSTAGE* & FREE RETURNS**

Extended Christmas Returns

For the festive season, we're extending our returns period! Purchases made from 05/11/24 can be returned until 20th January. Just a reminder: all returned footwear must be unused, in resellable condition, and in its original packaging.

*Free standard postage over £70

**Free returns on Footwear & Half Chaps (Including Seconds)

Delivery

We know how exciting it is waiting for a new pair of boots, we aim to despatch all orders placed before 2pm the same working day.

Delivery Options

Over £70

• FREE DELIVERY : Royal Mail 48hour tracked (2-3 days)

• £6:00 : Express Parcelforce Priority (1-2 days)

Under £70

• £4.40 : Royal Mail 48hour tracked (2-3 days)

• £6:00 : Express Parcelforce Priority (1-2 days)

Clean & Care

• £2.20: Royal Mail Large Letter (Small items only)

Extended Christmas Returns

For the festive season, we're extending our returns period! Purchases made from 05/11/24 can be returned until 20th January. Just a reminder: all returned footwear must be unused, in resellable condition, and in its original packaging.

Christmas Recommended Posting Dates 🎄🎁

• Wednesday 18th December: 2nd Class, 2nd Class Signed For 📦

• Friday 20th December: 1st Class, 1st Class Signed For, Royal Mail Tracked 48® 🚚

• Saturday 21st December: Royal Mail Tracked 24® 🎅

• Monday 23rd December: Special Delivery Guaranteed® 🎄

Our boots are delivered in branded packaging as standard. If you’d prefer plain packaging, simply leave a note on your order, give us a call, or send us an email as soon as possible after placing your order.

Christmas Opening times 🎄🎁

Our office will be closed from 24th December to 2nd January, so any orders placed during this time will be processed when we reopen.

International Delivery

On all international orders the UK taxes are removed automatically at check out as International orders are subject to local import taxes and charges/ duties, which is the customer responsibility to pay upon receipt of the items. These must be paid in order for customs to release the shipment to its destination address.

Items uncollected or rejected at customs/ delivery will be returned to sender and the customer will be refunded minus the shipping costs incurred.

Returns

Didn't get it right first time? No problem we offer free exchanges and returns on all footwear. Why not call to talk to one of our fit advisers?

Returns & Exchanges Policy

We offer a 45-day refund period for items purchased directly from us, and a 60-day exchange period. It's important to note that these return and exchange periods are intended to provide ample time for customers to assess their purchases and make necessary adjustments.

To qualify for a refund or exchange, the following conditions must be met:

1. Unused Condition: Items must be unused and not worn outside.

2. Resellable Condition: Items must be in a resellable condition with all original packaging included. Please refrain from using tape or writing on the box or packaging.

3. Return Location: All returns or exchanges must be made directly to us, whether through our events, stores, or sales channels.

Refund and Exchange Restrictions:

• We regret to inform you that refunds or exchanges cannot be granted if the items are not returned to us in the same condition as received.

• The refund period cannot be extended after each exchange unless otherwise stated beforehand.

We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.

Free UK Returns

Our free returns service is via the Royal Mail at the Post Office, we provide a prepaid shipping label with your order paperwork.

Please repackage your boots/ items, take them to the post office and keep hold of your proof of postage receipt. Without proof of postage, in the event of a loss, a refund/ exchange will not be possible.

Sometime the label is located elsewhere in the box, however if you are unable to locate it please either email or call us and we can send you another one to reprint as Bareback Footwear will not cover any other postage costs incurred.

Refunds

We aim to process your refund within 1-2 business days of receiving your item. You can track your delivery using Royal Mail track and trace.

You will receive an email from our team when your refund has been processed. We do not store any payment details so we can only refund the card / bank account which made to purchase.

Klarna and Paypal

Klarna and Paypal refunds will be processed in the same way, once you have received your refund notification email from us, Klarna and Paypal will process your refund in there normal time frame.

For more information please log into your Klarna or Paypal account.

International Returns

Unfortunately Bareback Footwear does not cover costs on International returns. Please repackage your boots/ items and ship them via a company of your choice to the address: Bareback Footwear, Units 15 and 16 Maylite Trading estate, Martley, Worcester, WR66PQ, United Kingdom and keep hold of your proof of postage receipt. Without proof of postage, in the event of a loss, a refund/ exchange will not be possible.

Exchanges

Need an exchange, no problem! We want you to have the best fitting boots and be totally happy.

Exchange Policy

Items purchased directly from us in the last 60 days can be exchanged. In order to qualify we require items to be unused, not worn outside and in a re-sellable condition with original packaging/ labels . Please do not use tape or write on the box/ packaging.

Unfortunately we will not be able to offer a refund or exchange if the items are not returned to us in the same condition you received them.

Free UK Exchanges

• Please fill out your returns form, listing all your details (order number and name) and exactly which boots you would like (style name, size and colour).

• Please repackage your boots in their original packaging.

• Use only provided returns label to return via the post office.

• If the item you would like to exchange to is unavailable, we will contact you by e-mail/ phone with an alternative solution

Exchange Returns Label

Our free returns service is via the Post Office, we provide a prepaid shipping label with your order paperwork.

Please repackage you boots up, take them to the post office and keep hold of your proof of postage receipt.

Sometime the label is located else where in the box, however if you are unable to locate it please either email or call us and we can send you another one to reprint as Bareback Footwear will not cover any other postage costs incurred.